Conflict is an inevitable part of life. Even the coolest, calmest, and the most collected person in the room will experience some degree of interpersonal turmoil at some point. In most cases, people don’t have any control over what happens next.
Why: The ability to remain relaxed and centered during a conflict depends on your ability to de-tense the body. Shallow breathing is the body’s innate response when confronted with stress. Quashing this natural response and practicing deep breathing instead helps the body to remain calm.
How: Deeply inhale through the nose before slowly exhaling through the mouth. Smooth, deep breaths will cease the production of two stress hormones – adrenaline and cortisol.
Why: Concentrating on any physical sensations that arise in a conflict permits you to mindfully change them. When your focus switches to the body, you can feel the tension, shallow breathing, etc. that accompanies stress.
How: When you notice your body beginning to tense, return your posture to a neutral state by relaxing your shoulders and hands. This open position communicates positivity using body language – and often diffuses conflict.
Why: A person will initiate an argument, or some other kind of conflict, if they feel they’re not being heard. Furthermore, it’s impossible to diffuse a conflict without attentive and active listening.
How: When someone is talking, focus all of your attention on what the person says. Ignore any thoughts of constructing a response. Once the person finishes speaking, you have the necessary information to respond intelligently.
Why: Open-ended questions are invaluable in conflict resolution. First, open-ended questions demonstrate that you are attentively listening. Second, these type of questions show respect for the person by allowing them to articulate their thoughts.
How: Learning to ask open-ended questions can be a bit tricky for some people. The easiest way to avoid asking “Yes” or “No” questions is not to use the words “Do,” “Don’t,” “Did,” and “Didn’t” when asking a question. Instead, use the words “What,” “Why,” “When,” and “How.” Try it now. Notice the difference?
Why: The easiest way to escalate conflict is raising your voice. On the flip side, one of the easiest ways to diffuse conflict is lowering your voice. Voice level is also linked to blood pressure. When BP reaches a certain point, it becomes more difficult to understand what’s being communicated.
How: The first step is to diffuse the initial anger of the other person. You can’t do this by raising your voice. On the other hand, you can quickly impart a sense of calm by making the conscious decision to lower your voice.
Why: Not every conflict will produce amicable or mutually agreeable results. However, you can avoid deepening the conflict by politely disengaging from the conversation.
How: One law of interpersonal conflict is that it takes two participants. Separating yourself from an argument is appropriate under one of two circumstances: (1) the person becomes increasingly hostile, or (2) the conversation, despite your best efforts, is not going anywhere.
In closing, unless you happen to be a self-awareness guru, you will become angry in an argument at some point. Human beings are emotional creatures – and this ability to feel can be used to either our advantage or our detriment. It’s also important to forgive yourself if you should act in an unbecoming manner. We all do – and anyone who says otherwise is either a fool, a liar, or both.
By following one or more of the six tips given, you will assuredly feel more confident in any conflict. As a result, you’ll use your emotions and self-regulation to your benefit. Doing so, you will gain the trust and confidence of people in your good and even temperament.
To our non-argumentative better selves! Source